Evelr Frequently Asked Questions

What does "hosting a guest on charges" mean?

Hosting a guest on charges means that you are responsible for the costs associated with their visit, such as food, accommodations, and activities.

What are my responsibilities as a host?

As a host, you are responsible for ensuring your guest's needs are met, providing a safe and comfortable environment, and covering all expenses related to their visit.

How long can I host a guest on charges?

The length of time you can host a guest on charges varies depending on your specific circumstances and the agreements in place. Be sure to communicate with your guest and establish clear boundaries.

What expenses am I expected to cover?

Typically, you will cover expenses such as:

Food and drink
Accommodations (if applicable)
Transportation
Activities and entertainment
Other miscellaneous expenses

Can I set boundaries or limits on expenses?

Yes, it's essential to communicate your expectations and boundaries with your guest regarding expenses to avoid misunderstandings.

What if my guest incurs additional expenses without my approval?

It's crucial to discuss and agree upon expense boundaries with your guest to avoid disputes. If unexpected expenses arise, communicate openly and find a mutually agreeable solution.

What are some common mistakes to avoid as a host?

Here are some additional tips to help you avoid common hosting mistakes:

Set clear expectations: Discuss and agree upon things like meal times, shared spaces, and quiet hours.
Establish a routine: Stick to your regular routine as much as possible to maintain a sense of normalcy.
Designate personal space: Make sure both you and your guest have private areas for relaxation and alone time.
Plan ahead for meals: Consider your guest's dietary needs and preferences when planning meals.
Communicate openly: Regularly check-in with your guest to ensure their needs are met and address any concerns.
Be flexible: Be prepared for unexpected situations and changes in plans.
Show appreciation: Express gratitude for your guest's presence and thoughtful gestures.
Set boundaries around shared resources: Discuss usage and expectations for shared resources like Wi-Fi, laundry, and kitchen facilities.
Plan activities: Suggest activities and outings, but also respect your guest's desire for downtime.
Have a departure plan: Discuss and agree upon a departure date and time to avoid awkwardness.

How to create a "feel like home" environment for your guest?

To create a "feel like home" environment for your guest, consider the following:

Personal touches: Add personal touches like family photos, artwork, or decorative items that reflect your personality.
Cozy textiles: Provide plush towels, soft blankets, and comfortable pillows to create a cozy atmosphere.
Warm lighting: Use warm lighting to create a welcoming ambiance, such as table lamps or string lights.
Comforting scents: Use essential oils or scented candles with comforting scents like vanilla or lavender.
Fresh flowers: Add a touch of warmth with fresh flowers or plants.
Guest basket: Prepare a guest basket with essentials like toiletries, snacks, and a water bottle.
Make them feel included: Leave a note or a small gift to make them feel welcome and included.
Flexibility: Be flexible and accommodating to their needs and preferences.
Create a sense of privacy: Provide a private space for them to relax and unwind.
Attention to detail: Pay attention to small details, like ensuring their favorite snacks are available.

Additionally, consider the following:

Learn their preferences: Ask about their preferences, such as coffee or tea, to make them feel more at home.
Respect their space: Respect their privacy and personal space.
Be present: Spend quality time with them, but also respect their alone time.
Make them feel valued: Show appreciation for their presence and make them feel valued.

How to report a complaint against a host or guest?

To report a complaint against a host or guest, follow these steps:

For Hosts:

Document incidents: Keep a record of any incidents, including dates, times, and details of what happened.
Communicate with the guest: Try to resolve the issue with the guest directly.
Contact the platform: Reach out to the customer support team of the hosting platform (e.g., Airbnb) and provide detailed information about the issue.
File a complaint: Submit a formal complaint through the platform's website or mobile app.
Provide evidence: Attach any supporting evidence, such as photos, messages, or witness statements.

For Guests:

Document incidents: Keep a record of any incidents, including dates, times, and details of what happened.
Communicate with the host: Try to resolve the issue with the host directly.
Contact the platform: Reach out to the customer support team of the hosting platform and provide detailed information about the issue.
File a complaint: Submit a formal complaint through the platform's website or mobile app.
Provide evidence: Attach any supporting evidence, such as photos, messages, or witness statements.

Remember to:

Stay calm and objective
Provide clear and concise information
Attach supporting evidence
Follow the platform's complaint resolution process

By following these steps, you can effectively report a complaint against a host or guest and seek resolution.